Phuket Hotels Association partners with Hotel Resilient on COVID-READY Certification
Bijan Khazai

Bijan Khazai

Jun 1, 2020

June 1, 2020

Phuket Hotels Association President Anthony Lark (3rd left); Phuket Governor Phakaphong Tavipatana (4th left); and Vice Governor Supoj Rotreuang Na Nongkhai (4th right). Photo Supplied by PHA.


New internationally recognised certification– a first in Thailand– to provide assessment, guidance and support to Phuket hotels as they prepare to reopen after COVID-19

Press Release (please see the following articles covered in various press)

HospitalityNet, TTG AsiaTTR WeeklyVoice of AmericaPhuket News

PHUKET, THAILAND: The Phuket Hotels Association has joined forces with Hotel Resilient to launch the COVID-READY Certification scheme, a new initiative to provide guidance, resources and tools to support the safe reopening of hotels and to help restore confidence in the island’s hotel industry following Covid-19.

Hotel Resilient is the world’s only scientific benchmarking and certification body for disaster risk management and climate change adaptation in the hospitality industry. It provides hotels and resorts with risk analytics, digital platforms and pragmatic tools for disaster and climate resilient planning, design and operations.

Even before the Covid-19 pandemic, Hotel Resilient highlighted disease outbreak as one of multiple hazards potentially impacting hotels. In the wake of the pandemic, Dr. Trevor Girard, Director of Standards and Accreditation at Hotel Resilient and his team of risk specialists have evaluated the scientific evidence, international guidelines and industry best practices to set new standards that cover all aspects of a hotel’s COVID-19 prevention and response strategy.

Travelers Demand Safety Above All

The COVID-19 pandemic has spread to almost every country in the world, and its impact on the tourism industry has been tremendous. Due to travel bans and nation-wide shutdowns, hotel bookings have decreased drastically and many hotels have temporarily closed. Even when restrictions ease and travel bans are lifted, it will be some time before it is business as usual.

For months if not years, travellers will be extra cautious with their travel plans, most likely preferring destinations with little to no Covid-19 cases. In terms of accommodation, hotels that can provide an extra level of protection against the virus will be in high demand.

“The new COVID-READY Certification scheme will provide assessment, guidance and support to our Phuket hotels as they prepare to reopen,” commented Anthony Lark, President of the Phuket Hotels Association. “Member hotels can obtainthisinternationally recognised certification, which will showcase Phuket as a safe destination and provide reassurance that hotels are working together to ensure the protection of their guests, staff and the community. Health and safety has never been more important than now, as we prepare to reopen our doors,” Mr. Lark added.

Teaming up with Hotel Resilient marks the next major step in the association’s efforts to work together in restoring confidence in Phuket, and helping hotels prepare to resume operations with enhanced hygiene practices.  Dr. Bijan Khazai and the Hotel Resilient team will work alongside the Phuket Hotels Association, member hotels, and local authorities to develop supporting tools and support hotels obtain international certification.

The Hotel Resilient COVID-READY Certification scheme is aligned with the internationally recognized Hotel Resilient global standards on disaster risk management. It goes beyond hygiene and safety, addressing systemic and  procedural changes to minimise risk and address various crisis management aspects, such as response planning, business continuity, and crisis communication with regard to COVID-19.

These new standards are supported by a user-friendly audit and task management software that allows hotels to prioritise areas where action is needed  to improve their level of Covid-19 preparedness. In addition, interactive and engaging e-Learning courses are available on the platform,helping to bring hotelstaff up-to-speed on the current COVID-19 pandemic threat and describingtheir roles in the COVID-READY standards, such as preventing transmission orresponding to an infection.

“The COVID-READY Certification scheme will make Phuket one of the first tourism destinations in the world to take a proactive approach to safety and hygiene preparedness, based on world-class standards. Once all 70+ Phuket Hotels Association’s member properties are audited and certified, it will provide a safer environment for visitors, hotel staff and the Phuket community,” commented Dr. Bijan Khazai, CEO of Hotel Resilient.

For more information about Phuket Hotels Association, please visit To learn more about Hotel Resilient, please head to

About Phuket Hotels Association
The Phuket Hotels Association is a nonprofit organization comprising 75 hotel members; a broad spectrum of hotels who have joined together to; Promote Phuket island as a destination; raise awareness of Phuket as a safe and quality leisure and MICE (meetings, incentives, conventions and exhibitions) destination; educate local Phuket residents though the association’s scholarship fund, and also assist and educate with the environmental best practices to reduce any harmful impact that tourism has on the island.

For further information and high-resolution photography, please contact:

David Johnson
Delivering Asia Communications
Tel: +66 (0) 2246 1158

Anthony Lark
Phuket Hotels Association

Dr Bijan Khazai
Risklayer GmbH & Hotel Resilient

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