Certification

Demonstrate Resilience with Hotel Resilient

The Hotel Resilient label allows hotels to demonstrate their safety and preparedness to potential customers, tour operators, insurers and financiers, whilst securing their reputation.

Our premier global and local artners deliver Hotel Resilient Certification in disaster and climate risk-prone destinations around the world. Certification is offered at a competitive price.

To certify your hotel, complete your registration form and receive a quote.

Benefits to Certification

The Hotel Resilient certification is a conformity assessment by one of our premier accredited auditors to show that your hotel or resort meets the requirements of the Hotel Resilient Standards on disaster and climate resilience.

  • Obtain The Hotel Resilient Certification and use the Hotel Resilient Certification Seal and Plaque and eMarketing material to demonsate to your ensure guests, regulators and other stakeholders that the highest disaster safety condtions are met.
  • Show your guests you have gone the extra mile to enhance safety at your hotel to the impacts climate change, natural disasters, pandemics, and technological hazards. Solidify your hotels presence in the safe travel market and secure your reputation with tour operaotrs, insurers and investors and regulators demonstrating to them in a measurable way that the highest disaster and climate resilience conditions are met.
  • We will enhance the marketing activities and increase the visibility of our member hotels to better serve the market for safe travel. Through our partnerships with leading tourism associations such as the Pacific Asia Travel Association and promotional campaigns together with national governments and international organizations, we reach a wide audience interested in safer and more secure travel.
In todays new climate age, Hotel Resilient Certification ensures greater visibility in the competitive travel market

GUEST CONFIDENCE

  • Peace of mind
  • Additional trust symbol
  • Reassurance of hotel safety and security needs
  • Enahnced duty of care for hotel guests
  • Preference and loyalty

BRAND RECOGNITION

  • Global recognition
  • Align with travel associations ‘Responsible Travel’ Initiatives
  • Global presence in travel safety market
  • Enhanced marketing of “Resilient Hotels” in hotel booking process
  • Easiser identification for hotels approved for business travel security programs
  • Independent verification by hotel industry experts

COMPETITIVE EDGE

  • Increased sales when hotel safety and security is a booking preference
  • Easier identification of safe hotels in the hotel booking process
  • ROI from hotel safety and security assets in place
  • Reduced downtime following disasters and increased revenues from quicker recovery in business operations
  • Incentives on lower catastrophe insurance premiums from global insurers recognizing the Hotel Resilient brand
  • Access to Green and Climate Bonds and other low interest investments to help strengthen and improve property against the impacts of climate change
Steps to Certification

Upon completion of the Hotel Resilient self-assessment, you can view your Resilience Score and see if you qualify for Hotel Resilient Certification, based on your score and ability to meet mandatory requirements. If you qualify for Hotel Resilient Certification, you can apply online at any time.

During the certification process, documentation is submitted by the hotel and reviewed by HotelResilient accredited assessors, with a site audit performed. Hotels that meet the Hotel Resilient standard receive a Certificate Diploma, plaue and e-marketing material confirming estimated resilience performance.

CERTIFICATION PROCESS
7 STEPS TO HOTEL RESILIENT CERTIFICATION

1. Become a Hotel Resilient Member

2. Complete self-assessment using our online platform and meet requisite requirements of the Hotel Resilient Standards

3. Apply for Certification on our online platform

4. Initial review by Hotel Resilient and communication of audit material for verification

5. A Hotel Resilient Accredited Assessor conducts the assessment at the hotel or resort

6. A Cerrification Report is completed and Resilience Score confirmed, Certificate Diploma, plaque and e-marketing material sent to the Hotel

7. The Hotel is re-certified each year following the same steps

CERTIFICATION LEVELS

Hotel Resilient Certification

The basic Hotel Resilient Certification is awarded to members who meet all mandatory criteria of the Hotel Resilient Standards AND achieve a Resilience Score of at least 80% based on a limited review of documents. Certified Members must complete independent desktop audits each year to maintain certification.

Hotel Resilient Gold Certification

Is only available to our LEADER members who meet all mandatory criteria of the Hotel Resilient Standards and achieve a minimum Resilience Score of 80% based on a comprehensive review. The certification is valid for one year, and Gold members must also complete the mandatory audits each year to maintain certification. In addition, the Hotel Resilient Gold Certification Diploma and Seal distinguishes between three performance levels, which is awarded following a comprehensive review:

 

  • Three Stars: Resilience Score of at least 80%
  • Four Stars: Resilience Score of at least 87.5% 
  • Five Stars: Resilience Score of at least 95%

Hotel Resilient Diamond Certification

This is the highest level designation offered by Hotel Resilient and is awarded to our LEADER members that are certified for 5 consecutive years meeting all mandatory criteria with a Resilience Score fo at least 80 percent. In addition, the Hotel Resilient Diamond Certification is not automatically granted upon completion of these base requirements, and awarded after a review of overall member performance during the 5 year period to ensure continuous efforts have been made in building disaster and climate resilience. Similar to the Gold Certification, the Hotel Resilient Diamond Certification Diploma and Seal distinguished between three performance levels, awarded following a comprehensive review. 

 

  • Three Stars: Resilience Score of at least 80%
  • Four Stars: Resilience Score of at least 87.5%
  • Five Stars: Resilience Score of at least 95%