DESTINATION RESILIENCE

Destination Resilience and Sustainability Scorecard

Resilience is a prerequisite of sustainability – This means that for a destination to be sustainable, it must first be resilient.

OUR APPROACH

Risklayer – the analytical power behind Hotel Resilient –  has joined forces with JLL’s Tourism Development Advisory Services,  to develop a scorecard-based approach to assess the Resilience and Sustainability of destinations, leveraging quantitative data, as well as input from key tourism and non-tourism stakeholders.

Our approach is differentiated in that we address destination resilience holistically and see it as critical to maintaining the integrity of a destination’s natural and cultural resources, which are essential components of sustainable tourism.

COVID Standards Wheel
SCORECARD METHODOLOGY

We have developed a Scorecard methodology where a destination is assessed across critical success factors for resilience and sustainability that it is directly correlated to the United Nation’s Sustainable Development Goals (SDGs) and the Sendai Framework for Disaster Risk Reduction (SFDRR). The Scorecard combines detailed analytics and key sustainability and resilience metrics along each one of these seven areas.

SCORECARD METHODOLOGY
We have developed a Scorecard methodology where a destination is assessed across critical success factors for resilience and sustainability that it is directly correlated to the United Nation’s Sustainable Development Goals (SDGs) and the Sendai Framework for Disaster Risk Reduction (SFDRR).
COVID Standards Wheel

FOUR PHASES

Our approach is unique in that ties quantitative and qualitative destination Critical Success Factors, while contextualizing the criteria based on local destination attributes and strategic actions through a fully participatory process with stakeholders; this ensures a practical framework for Implementation and aims at building ownership.

SUSTAINABILITY MEETS

RESILIENCE METRICS.

We believe in delivering recommendations with metrics and have developed a dedicated tourism  web-based platform and dashboard system as an interactive audit tool and dashboard designed to help with ongoing Scorecard assessments and resilience and sustainability performance monitoring assessment by stakeholders.

Inform yourself about your destination's risks

Your risk score is calculated by taking into account multi-hazard intensties in your destinations, including future climate impact. The overall risk is calculated as interaction between risk and vulnerabilities at the destination

DELIVER ACTIONABLE OUTOMES

Targeted guidance needed to improve resilience and sustainability are disseminated to destination stakeholders through the platform, who are invited to interact with the platform and build a community of practice making direct actions visible to the tourism community. 

Measure performance

Each of the 7 Critical Success Factors (CSF) that make up the Resilience and Sustainability Scorecard are populated by detailed analytics and key metrics which are visualized on a customizable resilience and sustainability dashboard for your destination.

MONITORING VIA CUSTOMIZABLE WEB-BASED PLATFORM

The web software is a fully customizable digital platform and dashboard for your destination to be used by destination managers to monitor progress against goals between different regions across the destination.

SUSTAINABILITY MEETS

RESILIENCE METRICS

We believe in delivering recommendations with metrics and have developed a dedicated tourism  web-based platform and dashboard system as an interactive audit tool and dashboard designed to help with ongoing Scorecard assessments and resilience and sustainability performance monitoring assessment by stakeholders.

Inform yourself about your destination's risks

Your risk score is calculated by taking into account multi-hazard intensties in your destinations, including future climate impact. The overall risk is calculated as interaction between risk and vulnerabilities at the destination

Measure performance

Each of the 7 Critical Success Factors (CSF) that make up the Resilience and Sustainability Scorecard are populated by detailed analytics and key metrics which are visualized on a customizable resilience and sustainability dashboard for your destination.

DELIVER ACTIONABLE OUTOMES

Targeted guidance needed to improve resilience and sustainability are disseminated to destination stakeholders through the platform, who are invited to interact with the platform and build a community of practice making direct actions visible to the tourism community. 

MONITORING VIA CUSTOMIZABLE WEB-BASED PLATFORM

The web software is a fully customizable digital platform and dashboard for your destination to be used by destination managers to monitor progress against goals between different regions across the destination.

Web-based 

PLATFORM

Destination Resilient Platform is a powerful software which combines detailed destination-level sustainability and resilience analytics, with primary data collected through targeted audits with destination stakeholders.

 

Destination Management Organizations and other tourism stakeholders can now track resilience and sustainability performance of tourism businesses, suppliers and activities across and within destinations in a clear, concise and comparable way.  The platform connected to the Hotel Resilient platform to provide a destination-specific lens on the sustainability and resilience practices and performances of hotels.

Web-based 

PLATFORM

Destination Resilient Platform is a powerful software which combines detailed destination-level sustainability and resilience analytics, with primary data collected through targeted audits with destination stakeholders.

 

Destination Management Organizations and other tourism stakeholders can now track resilience and sustainability performance of tourism businesses, suppliers and activities across and within destinations in a clear, concise and comparable way.  The platform connected to the Hotel Resilient platform to provide a destination-specific lens on the sustainability and resilience practices and performances of hotels.

WE KNOW DESTINATIONS

Why Us?

We understand that the unique requirements of different destinations and stakeholders suggest that no one-size-fits-all approach will ever do the job. Our goal is to achieve outcomes that actually work to make the destination better – to position it to be resilient to current threats like climate change, but also for long-term sustainable growth. This is what sets us apart:

Crediblealigned to global standards, vetted by industry 

➤ Risk-centric – future-proofing for risks

➤ Practical – implementable, incremental, tourism-specific

➤ Innovative – leveraging technology to facilitate strategy

➤ Experience – global brands, highest standards 

WE KNOW DESTINATIONS

Why Us?

We understand that the unique requirements of different destinations and stakeholders suggest that no one-size-fits-all approach will ever do the job. Our goal is to achieve outcomes that actually work to make the destination better – to position it to be resilient to current threats like climate change, but also for long-term sustainable growth.

This is what sets us apart:

Crediblealigned to global standards, vetted by industry 

➤ Risk-centric – future-proofing for risks

➤ Practical – implementable, incremental, tourism-specific

➤ Innovative – leveraging technology to facilitate strategy

➤ Experience – global brands, highest standards 

ABOUT 

RISKLAYER & JLL

The partnership brings together JLL’s  (Jones Lang LaSalle Pty Ltd.) tried and true approach and notable experience in developing strategies that help destinations achieve sustainable growth, and Risklayer’s technical prowess in assessing environmental, economic and social risks to destinations and planning for resilience.

JLL Tourism   JLL – a Fortune 200 company – provides a full range of tourism strategy services for both public and private clients seeking to maximize the impact of tourism on their destinations. JLL in partnership with the World Travel and Tourism Council (WTTC) recently released the groundbreaking report Destination 2030, including findings and recommendations for cities looking to sustain and grow Travel and Tourism in a post-pandemic period. Click here for more information on Destination 2030 and to downloand the report.  

Risklayer GmbH – Risklayer, an international risk analytics and resilience management company based in Germany and Australia, has led the development of tourism resiliency plans across different tourism destination. Risklayer brings  many years of experience in facilitating the integration of risk information, sustainability and resilience concepts into destination resiliency planning.

AMARI PHUKET

further information

Download Scorecard Infosheet

You can find more details about the Risklayer and JLL approach and the Destination Resilient Platform

further information

Download Scorecard Infosheet

You can find more details about the Risklayer and JLL approach and the Destination Resilient Platform