Opening the black box in travel’s supply chain

Verified, hotel-level sustainability data on emissions and positive impact.
Free for hotels. Open to the travel partners who book them.

Join free as a hotel

Nearly 1,000 hotels have joined Hotel Resilient, so travel companies can act on real hotel data instead of city averages.

Trusted by leading travel companies
and nearly 1,000 hotels

Tour operators and DMCs — including direct competitors — use Hotel Resilient side by side. Each hotel reports once, and every partner sees the same verified data.

The challenge

A black box in the supply chain

Travel and tourism produces close to 9% of global greenhouse gas emissions, and that footprint is still growing despite industry pledges to cut it. One reason is that travel companies have the most power to act on the hotels they book, but the least visibility into them.

Source: Sun et al., Nature Communications, 2024

Blind where it matters most

After flights, accommodation is one of the biggest sources of a trip’s emissions — and the part travel companies already control. Yet most still measure hotels with city or country averages, so every hotel in Rome looks the same.

Carbon alone flattens the picture

Measured only on carbon, the “right” answer is always to travel less far. But tourism funds protected areas, creates local jobs and offers an alternative to logging and mining. That value is invisible in carbon data.

Certification locked the data away

Certification raised minimum standards, but kept the detail behind private schemes and paywalls, often focused on internal resource use rather than biodiversity, and rewarded hotels that could afford a badge. Partners see the label, not what the hotel actually did.

Our solution

Open the black box

Hotel Resilient is a free platform where hotels report verified, property-level data on emissions, energy, water and waste — alongside the positive impact they create: conservation, biodiversity protection, local jobs and local supply chains.

That data flows through the supply chain. Tour operators and DMCs see their whole hotel portfolio in one dashboard, track risks, check which hotels meet minimum standards, and measure carbon per hotel using real emissions from our carbon calculator. They can then book and promote better hotels and show year-on-year progress. Hotels get a roadmap for improvement based on GSTC criteria, with results in plain, marketing-ready language.

Travel partner dashboard showing how many hotels in the portfolio meet minimum standards, with community, environment and climate scores

Why Hotel Resilient?

Neutral

We don’t sell travel and we aren’t a certification body. With no stake in the supply chain, we have no reason to favour one hotel over another.

Free for hotels

Always free for hotels. That removes the barrier that kept smaller, often more sustainable properties out — a family-run lodge is as visible as a large resort.

Evidence, not estimates

Hotels say what they actually do and back up their answers with evidence. Data is checked directly with hotels — never scraped or estimated by AI.

Report once

We connect existing systems instead of replacing them. GSTC-aligned assessments and coordinated verification of data mean hotels report once, not ten times over.

Built with local partners

Surveys are built with travel partners around the world, with regional versions and local languages that reflect on-the-ground realities rather than a single Eurocentric model.

Built by data specialists

Built by climate and risk data specialists with our parent company Risklayer in Karlsruhe, Germany, and developed with support from the German government and European Union.

Inside the platform

The black box, opened

What a tour operator or DMC sees once its hotels report: one view of the whole portfolio — emissions, positive impact, risks, and exactly where to act.

Portfolio health breakdown across community, environment and climate indicators — Beyond carbon

Community, environment and climate performance side by side — from local employment and buying local to protected species and emission reduction targets.

Chart showing how hotels qualify for minimum standards by certificate, by assessment, or both — Certificates and assessments, counted once

Hotels qualify through a valid GSTC-recognised certificate or a verified assessment. Nobody needs to report twice.

Trust and risks panel showing certification levels, how current the data is, and hotels flagged for follow-up — Know what you can rely on

See how much of your data is certified, how current it is, and which hotels to follow up — so you can support them to meet minimum standards.

Community benefits panel showing local ownership, community projects, paid internships and other positive impacts — Make positive impact visible

What the hotels you sell do for local people — from independent ownership and local purchasing to paid internships and community projects.

Portfolio status and progress over time: hotels onboarded, assessments completed and newly verified — Track progress over time

Follow onboarding, assessments and verification across your portfolio, and show year-on-year progress.

More than a reporting tool

What the pooled data reveals

Results are backed by evidence, and every gap is flagged for follow-up. This is what our review team sees across all hotels on the platform.

Live platform data · October 2026

Real data from real hotels

Every number in this section comes from hotels reporting on the Hotel Resilient platform today. Nothing is estimated or modelled.

Because every hotel answers the same evidence-based questions, we can pool their answers and analyse them together. That shows exactly where action is needed, for a single travel partner’s portfolio or for the industry as a whole.

945

hotels registered

786

completed the assessment

Where hotels stand

Hotels are already doing a lot. The same data shows exactly where to act next.

Leading the way

98%support local projects
97%have a child protection policy in place
93%support nature conservation projects
92%keep protected species off the menu
83%employ more than 80% local staff

Where to act first

66%do not clearly communicate their accessibility details
43%have never measured their carbon footprint
35%do not monitor food waste
18%offer guests no cultural education
17%have no environmental policy

Doing this, confirmed with evidence Not yet, or not confirmed

Climate and carbon

Have measured their carbon footprint 57%43%
Have an environmental policy 83%17%
Have environmental management in place 85%15%
Offer guests alternative transport 84%16%

Food and waste

Monitor the food they throw away 65%35%
Have banned individually packaged food 83%17%
Treat their wastewater 88%12%
Have banned plastic bottles 89%11%

Nature and wildlife

Keep protected species, such as shark fin and red tuna, off the menu 92%8%
Don’t sell products made from protected wildlife 93%7%
Support nature conservation projects 93%7%
Keep gardens free of pesticides and fertilisers 84%16%

Local value and community

Offer guests cultural education 82%18%
Encourage guests to support local projects 90%10%
Run or join excursions that benefit local communities 92%8%
Employ at least 20% local staff 96%4%

Fair work and safeguarding

Have a child protection policy, with staff trained on it 66%34%
Confirm they never withhold staff identity or financial documents 88%12%
Let staff report issues to the authorities without retaliation 88%12%

Accessibility

Have had their accessibility checked by experts 23%77%
Provide clear accessibility information 34%66%
Are accessible for guests with physical disabilities 63%37%

A certificate can’t show any of this. Each flag becomes a practical next step to follow up with individual hotels, but also priority action areas for the tourism industry as a whole.

Share of hotels per criterion, across all hotels on the Hotel Resilient platform. Source: Hotel Resilient platform, October 2026.

What our partners say

Willem Niemeijer

Founder, CEO of Khiri Travel

I am convinced by the Hotel Resilient platform: transparent information for our clients (be it travelers or tour operators), easy access in a far superior system; and it is a great incentive for hotels to do a little more on their journey to sustainability.

Natalie Lyall-Grant

Head of Positive Impact at Jacada Travel

We’ve partnered with Hotel Resilient because of their unique position in gathering locally nuanced sustainability data. They’re helping Jacada and our partners monitor positive impact of hotels on local communities in a bottom up vs top-down approach.

Emi Weir

Group Sustainability Manager for Asian Trails

It is more than a platform that simply labels a hotel as sustainable. It offers a detailed view, allowing us to see areas in which they excel and areas where sustainable actions may be difficult...

Built for everyone in the travel supply chain

Hotels

Always free, with regional surveys built with local travel partners and tailored to your type of property.
Report in your local language, whether you run a small community lodge or a large chain hotel.
Report once and share with every travel partner that books you.
Measure your emissions with the free built-in carbon calculator, using science-based methods.
Get a roadmap for improvement based on GSTC criteria, with results in plain, marketing-ready language backed by evidence that stands up to anti-greenwashing rules such as the EU’s EmpCo directive.

Please use the following invitation code to sign up as a hotel for free:

Your verified sustainability profile, ready to share with guests and partners.

Travel Partners

See your whole hotel portfolio in one dashboard and check which hotels meet minimum standards.
Track carbon per hotel with real emissions data instead of city averages, and show year-on-year progress.
Track risks, and see the positive impact behind each hotel: local ownership, local purchasing, fair employment and community investment.
Work alongside other tour operators and DMCs, including competitors, so each hotel reports once.

Destinations

Gain insight into the sustainability performance of the hotels in your destination.
See where climate risks, challenges and opportunities lie across the hotels in your destination.
Combine on-the-ground assessments with data analytics and mapping tools.

Explore Destination Resilient

Driving systemic change

From closed certificates to transparent evidence, interconnected data

We’re rebuilding how sustainability in tourism is measured and communicated through collaboration, transparent evidence, and interconnected data.

Collaboration across competitors

Leading tour operators and DMCs, including direct competitors, share one platform and one set of hotel data. Their combined buying power rewards hotels that cut emissions, protect nature and keep value local.

Making the case for transparent evidence

We’ve presented the shift from certification to open, transparent data and the importance of collaboration to this effort at many industry conferences (GSTC, ITB, WTM, PURE Life Experiences, Aspire Leaders of Luxury).

Interconnected data

Our platform is built to work with the systems partners already use. Verified hotel data can connect with partners’ own tools, software and booking platforms, so it informs decisions where travel is planned, sold and reported.

Our Global Success Stories

Turning Travel Emissions Data into Climate Action

How ASI Reisen uses the Risklayer Travel Footprint Tool to measure, communicate and reduce the carbon footprint of its trips

ASI Reisen uses our open-access Risklayer Travel Footprint Tool to calculate emissions across transport, accommodation and activities for every ASI Originals trip, helping the company embed carbon accounting into product development and communicate trip footprints transparently to travelers. The article explores how better emissions data is driving practical decisions to reduce impacts and demonstrates how the Risklayer Travel Footprint Tool can help tourism businesses move from climate commitments to measurable action. Read the full success story.

Thailand – A National Leader in Sustainable Tourism

Empowering hotels and travel partners to share sustainability data across the industry

Thailand became the first destination to surpass 100 hotels on the Hotel Resilient platform, each sharing sustainability data with leading travel partners. Read more about our collaboration with key partners in the region in their words: EXO Travel, Khiri Travel, and Asian Trails.

PURE Award Nomination – Recognizing Sustainability and Innovation in Travel

Hotel Resilient Recognized for Sustainability Innovation at PURE Hotel Resilient Recognized for Sustainability Innovation at PURE

Hotel Resilient and partner EXO Travel were nominated for a PURE Award for sustainability innovation and showcased at the PURE Life Experiences event in Marrakesh. See the full story here.

Unlocking Sustainability through Smart Collaboration

Hotel Resilient featured among leaders shaping sustainable tourism in Hotel Yearbook 2025

In this Hotel Yearbook article, Bijan Khazai CEO of Hotel Resilient discusses how the hospitality industry must move beyond traditional certification models toward open, collaborative approaches to sustainability — empowering hotels of all sizes, increasing transparency, and leveraging shared data across DMCs and tour operators. Read the full article.

Catalyzing Collaboration Among Travel Competitors

Recognized by the Good Tourism Institute for advancing collaborative sustainability

Hotel Resilient was highlighted as part of Jacada’s Positive Impact Collection, for inspiring collaboration among competitors to transparently measure and improve sustainability performance. Hear the Good Tourism Institute blog on our story here.

Philippines - Hotel Resilient Standards

Hotel Resilient Standards developed as a landmark public-private partnership.

We developed the Hotel Resilient Standards, leading a landmark public–private partnership of governments, universities, and hotel leaders including UNDRR, PATA and GIDRM to strengthen disaster resilience in the hospitality sector. First piloted in the Philippines with the endorsement of the Department of Tourism, the standards now form the foundation of the Hotel Resilient Assessment Tools used worldwide.

Europe – Crisis Resilient Guidelines for the Hospitality Sector

Strengthening climate and crisis preparedness across Europe’s hospitality sector.

In collaboration with HOTREC, Hotel Resilient developed the Crisis Resilient Guidelines and interactive training to help hospitality businesses prepare for and recover from disasters such as floods, heatwaves, windstorms, and wildfires. Inspired by both partners collaboration on the MYRIAD_EU research project.

Tourism Destination Resilience Training Program

Connecting science, strategy, and local action through online learning

In partnership with the Pacific Asia Travel Association (PATA), we co-developed the Tourism Destination Resilience online training program: a knowledge hub providing destinations and tourism professionals with practical frameworks and strategies to strengthen resilience.

California - A Resilient Destination

Integrating sustainability and resilience in tourism across California

Developed in partnership with JLL, Regional Strategic Tourism Plans were developed that leverage extensive stakeholder input and data-driven tools to equip California’s tourism industry for long-term growth. The initiative sets priorities across 12 regions, aligning tactics with resilience and sustainability benchmarks drawn from UN-frameworks.

Ecuador – Safe Reopening of Hotels

Hotel Resilient supports Ministry of Tourism Ecuador with internationally recognized hygiene training

In collaboration with th Ecuador’s Ministry of Tourism (MINTUR), Hotel Resilient developed internationally recognized hygiene protocols and a “training-of-trainers” program to help the nation’s tourism industry safely reopen during the pandemic. Over 400 tourism professionals were trained within three months, supported by bilingual online modules.

Questions?

Find out who can join, how verification works and how to get started.

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