Hotel sustainability data accessible to all
Your sustainability data collaboration platform:
open - transparent - inclusive
We empower tourism businesses to take meaningful climate and sustainability action.
Trusted by 1000+ of
tourism and hospitality professionals
Learn how the Hotel Resilient platform can assess your supply chain and help you meet key responsible travel performance indicators.
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The Hotel Resilient platform provides open access sustainability assessments designed for the tourism and hospitality sector — helping hotels of all sizes measure, improve, and share their sustainability progress in line with growing guest and industry expectations.
Developed collaboratively with leading travel partners and sustainability experts.
What’s behind our approach?
Accessible
Every tourism business deserves a starting point. Our model removes cost barriers so hotels and partners of all sizes can act on sustainability.
Collaborative
We’ve co-designed the platform with travel partners, who in turn collaborate with each other to share sustainability data.
Shared Impact
Partnerships create collective value, amplify efforts and help the industry reach targets together.
Trust
Assessments align with international standards. Results are verified. Data is secure, credible and ready to inform decisions.
Powered by partnerships, not paywalls. Partner with us to open sustainability access across your supply chain and network.
Testimonials
Willem Niemeijer
Founder, CEO of Khiri Travel
I am convinced by the Hotel Resilient platform: transparent information for our clients (be it travelers or tour operators), easy access in a far superior system; and it is a great incentive for hotels to do a little more on their journey to sustainability.
Natalie Lyall-Grant
Head of Positive Impact at Jacada Travel
We’ve partnered with Hotel Resilient because of their unique position in gathering locally nuanced sustainability data. They’re helping Jacada and our partners monitor positive impact of hotels on local communities in a bottom up vs top-down approach.
Emi Weir
Group Sustainability Manager for Asian Trails
It is more than a platform that simply labels a hotel as sustainable. It offers a detailed view, allowing us to see areas in which they excel and areas where sustainable actions may be difficult...
Empowering tourism partners to connect, collaborate, and create impact.
Our Global Success Stories
Thailand – A National Leader in Sustainable Tourism
Empowering hotels and travel partners to share sustainability data across the industry
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Thailand became the first destination to surpass 100 hotels on the Hotel Resilient platform, each sharing sustainability data with leading travel partners. Read more about our collaboration with key partners in the region in their words: EXO Travel, Khiri Travel, and Asian Trails.
PURE Award Nomination – Recognizing Sustainability and Innovation in Travel
Hotel Resilient Recognized for Sustainability Innovation at PURE Hotel Resilient Recognized for Sustainability Innovation at PURE
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Hotel Resilient and partner EXO Travel were nominated for a PURE Award for sustainability innovation and showcased at the PURE Life Experiences event in Marrakesh. See the full story here.
Unlocking Sustainability through Smart Collaboration
Hotel Resilient featured among leaders shaping sustainable tourism in Hotel Yearbook 2025
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In this Hotel Yearbook article, Bijan Khazai CEO of Hotel Resilient discusses how the hospitality industry must move beyond traditional certification models toward open, collaborative approaches to sustainability — empowering hotels of all sizes, increasing transparency, and leveraging shared data across DMCs and tour operators. Read the full article.
Catalyzing Collaboration Among Travel Competitors
Recognized by the Good Tourism Institute for advancing collaborative sustainability
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Hotel Resilient was highlighted as part of Jacada’s Positive Impact Collection, for inspiring collaboration among competitors to transparently measure and improve sustainability performance. Hear the Good Tourism Institute blog on our story here.
Philippines - Hotel Resilient Standards
Hotel Resilient Standards developed as a landmark public-private partnership.
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We developed the Hotel Resilient Standards, leading a landmark public–private partnership of governments, universities, and hotel leaders including UNDRR, PATA and GIDRM to strengthen disaster resilience in the hospitality sector. First piloted in the Philippines with the endorsement of the Department of Tourism, the standards now form the foundation of the Hotel Resilient Assessment Tools used worldwide.
Europe – Crisis Resilient Guidelines for the Hospitality Sector
Strengthening climate and crisis preparedness across Europe’s hospitality sector.
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In collaboration with HOTREC, Hotel Resilient developed the Crisis Resilient Guidelines and interactive training to help hospitality businesses prepare for and recover from disasters such as floods, heatwaves, windstorms, and wildfires. Inspired by both partners collaboration on the MYRIAD_EU research project.
Tourism Destination Resilience Training Program
Connecting science, strategy, and local action through online learning
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In partnership with the Pacific Asia Travel Association (PATA), we co-developed the Tourism Destination Resilience online training program: a knowledge hub providing destinations and tourism professionals with practical frameworks and strategies to strengthen resilience.
California - A Resilient Destination
Integrating sustainability and resilience in tourism across California
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Developed in partnership with JLL, Regional Strategic Tourism Plans were developed that leverage extensive stakeholder input and data-driven tools to equip California’s tourism industry for long-term growth. The initiative sets priorities across 12 regions, aligning tactics with resilience and sustainability benchmarks drawn from UN-frameworks.
Ecuador – Safe Reopening of Hotels
Hotel Resilient supports Ministry of Tourism Ecuador with internationally recognized hygiene training
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In collaboration with th Ecuador’s Ministry of Tourism (MINTUR), Hotel Resilient developed internationally recognized hygiene protocols and a “training-of-trainers” program to help the nation’s tourism industry safely reopen during the pandemic. Over 400 tourism professionals were trained within three months, supported by bilingual online modules.
Frequently Asked Questions
What is Hotel Resilient?
Hotel Resilient was built on openness and collaboration. Explore the most common questions about how our platform works, who it’s for, and how you can join a global effort to make sustainability data accessible to all.Who can join the platform?
Hotel Resilient is designed for everyone in the tourism value chain:- Hotels to assess sustainability performance and connect with responsible travel partners.
- Travel Partnersto collect, compare, and share sustainability data across hotel networks.
- Destinations and Associations to gain insights into sustainability progress and guide policy, planning, and investments.
Is the platform really open access?
Yes! Access for hotels and travel partners is open and barrier-free. Open access ensures that sustainability isn’t limited to those who can afford it. By removing financial barriers, more hotels and partners can participate, share data, and collectively drive meaningful change across the tourism industry.How does Hotel Resilient ensure data credibility?
Assessments and indicators align with international sustainability and climate standards. Hotel data is reviewed by travel partners, ensuring it remains secure, credible, and ready to inform meaningful action.What if I don’t have a GSTC certification?
No problem. Our Advanced Sustainability Assessment is fully aligned with GSTC standards, helping you understand where you stand — what’s working well and where you can improve. Even without a certification, you can still share your sustainability progress directly with travel partners through our platform, upload evidence, and have your actions reviewed and verified where needed.What if I already have a GSTC recognized certification ?
That’s great! You can simply upload your certificate to the platform so that travel partners have proof of your sustainability progress. It is recommended that you still complete the Advanced Sustainable Assessment, so that travel partners know the details of your sustainability efforts, but you do not need to submit any further documentation. This is to reduce redundant reporting and save you time.How is this different from a certification?
Hotel Resilient isn’t a certification - it’s a data collaboration platform. Instead of issuing labels, we help hotels share the specific details of how they are actually contributing to sustainable and responsible tourism. Our goal is to encourage continuous improvement, not one-time compliance.What kind of assessments are on the platform?
Our assessments cover a range of topics relevant for hotels to be sustainable, responsible and resilient, including:- Advanced Sustainable Assessment
- Hotel carbon measurement
- Hotel accessibility
- Crisis and climate resilience
- Health and safety
What do travel partners get from the platform?
Partners gain access to credible sustainability data across their supply chains, allowing them to:- Meet ESG and responsible travel reporting requirements
- Showcase hotel achievements in sustainability campaigns
- Hotel accessibility
- Track collective impact across destinations
- Strengthen supplier engagement and collaboration
How can I donate or otherwise support this initiative?
You can support Hotel Resilient by contributing to our donor-funded efforts to expand the platform and sustain our global fundraising activities. Your support helps us grow the reach of open-access sustainability tools, engage more hotels and travel partners, and accelerate meaningful progress across the tourism industry.How do I get started?
If you’re a hotel, you can sign up directly here and start your sustainability journey right away.Travel partners can connect with us at info@hotelresilient.org to request a demo and join our growing network.