Sustainability intelligence for the travel industry

Turn sustainability data into real change

Giving travel companies complete visibility of the impact of what they sell. Track sustainability standards and performance across your supply chain, and turn insight into action.

For tour operators & DMCs Join free as a hotel

Free for hotels
Verified data, not estimates
Hotels report once

Travel partner dashboard showing how many hotels in the portfolio meet minimum standards, with community, environment and climate scores

Trusted by leading travel companies
and hotels

Join our growing community of trusted travel partners, sharing one verified source of hotel data. Save time and reduce auditing duplication. Hotels report once. Everyone benefits.

“It is more than a platform that simply labels a hotel as sustainable. It offers a detailed view, allowing us to see areas in which they excel and areas where sustainable actions may be difficult.”

Emi Weir
Group Sustainability Manager, Asian Trails

Why it matters

Hotels shape the impact of every trip

Much of a trip’s environmental and social impact happens at the hotel: energy and water use, waste, local jobs and supply chains, and the protection of nature. Yet travel companies often have little reliable information about what each hotel actually does.

Averages hide the difference

When hotels are judged by generic questionnaires or regional benchmarks, a property that has invested in water saving, local hiring and waste reduction looks no different from one that hasn’t.

Impact is more than emissions

Hotels also create local jobs, buy from local suppliers, fund conservation and protect wildlife. These contributions rarely appear in sustainability reporting, so they go unrecognised.

Certificates don’t show the detail

A certificate shows that a hotel passed an audit, not what it actually does day to day. The detail stays within each scheme, and the cost puts certification out of reach for many small, independent hotels.

Our solution

One shared source of hotel sustainability data

Hotels complete our assessment for free and support their answers with evidence. It covers environmental practices such as energy, water and waste management, social topics such as fair employment and child protection, and what each hotel gives back locally: jobs, local sourcing, community projects and nature protection.

Travel partners see the results for every hotel they sell in a single dashboard. They can check which hotels meet their minimum standards, follow up on risks and track progress over time. Hotels receive clear results they can use in their own marketing, plus practical next steps aligned with GSTC criteria.

Portfolio health breakdown across community, environment and climate indicators

Why Hotel Resilient?

Independent

We have no commercial interest in which hotels you book. Every property is assessed against the same criteria, and the results are reported as they are.

Free for hotels

Every hotel can join and complete the assessment at no cost, whatever its size or budget.

Evidence, not estimates

Each answer is supported by evidence, such as a policy document or a photo, and verified before it is shared with partners.

Report once

We work alongside the certification schemes and systems hotels already use. GSTC-aligned assessments and coordinated verification of data mean hotels report once, and every partner can use the results.

Built with local partners

Regional versions of the assessment are developed with partners on the ground and offered in local languages, so the questions fit local conditions.

Backed by data experts

Developed by our parent company Risklayer, a climate risk analytics company in Karlsruhe, Germany, with support from the German government and the European Union.

Inside the platform

Inside the dashboard

A travel partner’s view of its hotel portfolio, with sustainability performance, positive impact and risks in one place.

Trust and risks panel showing certification levels, how current the data is, and hotels flagged for follow-up — Know what you can rely on

See how much of your data is certified, how current it is, and which hotels to follow up — so you can support them to meet minimum standards.

Community benefits panel showing local ownership, community projects, paid internships and other positive impacts — Make positive impact visible

What the hotels you sell do for local people — from independent ownership and local purchasing to paid internships and community projects.

Portfolio status and progress over time: hotels onboarded, assessments completed and newly verified — Track progress over time

Follow onboarding, assessments and verification across your portfolio, and show year-on-year progress.

Chart showing how hotels qualify for minimum standards by certificate, by assessment, or both — Certificates and assessments, counted once

Hotels qualify through a valid GSTC-recognised certificate or a verified assessment. Nobody needs to report twice.

From data to decisions

What the data tells us

Results are backed by evidence, and every gap is flagged for follow-up. This is what our review team sees across all hotels on the platform.

Live platform data · October 2026

Real data from real hotels

Every number in this section comes from hotels reporting on the Hotel Resilient platform today. Nothing is estimated or modelled.

Because every hotel answers the same evidence-based questions, we can pool their answers and analyse them together. That shows exactly where action is needed, for a single travel partner’s portfolio or for the industry as a whole.

945

hotels registered

786

completed the assessment

Where hotels stand

Hotels are already doing a lot, and the gaps point to clear next steps.

Leading the way

98%support local projects
97%have a child protection policy in place
93%contribute to nature conservation
92%keep protected wildlife off the menu
83%employ more than 80% local staff

Where to act first

66%do not clearly communicate their accessibility details
43%have not yet measured their carbon footprint
35%do not monitor food waste
18%offer guests no cultural education
17%have no environmental policy

Doing this, confirmed with evidence Not yet, or not confirmed

Local value and community

Offer guests cultural education 82%18%
Encourage guests to support local projects 90%10%
Run or join excursions that benefit local communities 92%8%
Employ at least 20% local staff 96%4%

Nature and wildlife

Keep protected wildlife off the menu 92%8%
Don’t sell products made from protected wildlife 93%7%
Contribute to nature conservation 93%7%
Keep gardens free of pesticides and fertilisers 84%16%

Food and waste

Track food waste 65%35%
Have banned individually packaged food 83%17%
Treat their wastewater 88%12%
Use refillable or glass bottles instead of plastic 89%11%

Fair work and safeguarding

Have a child protection policy, with staff trained on it 66%34%
Confirm they never withhold staff identity or financial documents 88%12%
Let staff report issues to the authorities without retaliation 88%12%

Environmental management

Have an environmental policy 83%17%
Have environmental management in place 85%15%
Offer guests alternative transport 84%16%
Measure their carbon footprint 57%43%

Accessibility

Have had their accessibility checked by experts 23%77%
Provide clear accessibility information 34%66%
Are accessible for guests with physical disabilities 63%37%

Each gap becomes a practical next step to follow up with individual hotels, and a priority action area for the tourism industry as a whole.

Share of hotels per criterion, across all hotels on the Hotel Resilient platform. Source: Hotel Resilient platform, October 2026.

What our partners say

Willem Niemeijer

Founder, CEO of Khiri Travel

I am convinced by the Hotel Resilient platform: transparent information for our clients (be it travelers or tour operators), easy access in a far superior system; and it is a great incentive for hotels to do a little more on their journey to sustainability.

Natalie Lyall-Grant

Head of Positive Impact at Jacada Travel

We’ve partnered with Hotel Resilient because of their unique position in gathering locally nuanced sustainability data. They’re helping Jacada and our partners monitor positive impact of hotels on local communities in a bottom up vs top-down approach.

Built for everyone in the travel supply chain

Hotels

Always free, with regional surveys built with local travel partners and tailored to your type of property.
Report in your local language, whether you run a small community lodge or a large chain hotel.
Report once and share with every travel partner that books you.
Receive practical next steps aligned with GSTC criteria, and results you can use in your own marketing, backed by evidence that meets anti-greenwashing rules such as the EU Empowering Consumers Directive (EmpCo).
Use optional extras, such as the built-in carbon calculator.

Please use the following invitation code to sign up as a hotel for free:

Your verified sustainability profile, ready to share with guests and partners.

Travel Partners

View every hotel you sell in one dashboard and see which meet your minimum standards.
Spot risks early, and see what each hotel contributes to its community, from local hiring and sourcing to community projects.
Share one data set with other travel companies, so hotels answer one assessment instead of many questionnaires.
Report on supply-chain sustainability year on year, with itinerary carbon calculations available as an extra.

Destinations

Gain insight into the sustainability performance of the hotels in your destination.
Understand climate risks and opportunities across the hotels in your destination.
Combine on-the-ground assessments with data analytics and mapping tools.

Explore Destination Resilient

Driving systemic change

From closed certificates to transparent evidence, interconnected data

We’re rebuilding how sustainability in tourism is measured and communicated through collaboration, transparent evidence, and interconnected data.

Collaboration across competitors

Travel companies that compete for the same customers use the same hotel data on Hotel Resilient. Together, their sourcing decisions give hotels a clear signal about what good performance looks like.

Making the case for transparent evidence

We’ve presented the shift from certification to open, transparent data and the importance of collaboration to this effort at many industry conferences (GSTC, ITB, WTM, PURE Life Experiences, Aspire Leaders of Luxury).

Interconnected data

Our platform is built to work with the systems partners already use. Verified hotel data can connect with partners’ own tools, software and booking platforms, so it informs decisions where travel is planned, sold and reported.

Our Global Success Stories

Thailand – A National Leader in Sustainable Tourism

Empowering hotels and travel partners to share sustainability data across the industry

Thailand became the first destination to surpass 100 hotels on the Hotel Resilient platform, each sharing sustainability data with leading travel partners. Read more about our collaboration with key partners in the region in their words: EXO Travel, Khiri Travel, and Asian Trails.

PURE Award Nomination – Recognizing Sustainability and Innovation in Travel

Hotel Resilient Recognized for Sustainability Innovation at PURE Hotel Resilient Recognized for Sustainability Innovation at PURE

Hotel Resilient and partner EXO Travel were nominated for a PURE Award for sustainability innovation and showcased at the PURE Life Experiences event in Marrakesh. See the full story here.

Unlocking Sustainability through Smart Collaboration

Hotel Resilient featured among leaders shaping sustainable tourism in Hotel Yearbook 2025

In this Hotel Yearbook article, Bijan Khazai CEO of Hotel Resilient discusses how the hospitality industry must move beyond traditional certification models toward open, collaborative approaches to sustainability — empowering hotels of all sizes, increasing transparency, and leveraging shared data across DMCs and tour operators. Read the full article.

Catalyzing Collaboration Among Travel Competitors

Recognized by the Good Tourism Institute for advancing collaborative sustainability

Hotel Resilient was highlighted as part of Jacada’s Positive Impact Collection, for inspiring collaboration among competitors to transparently measure and improve sustainability performance. Hear the Good Tourism Institute blog on our story here.

Philippines - Hotel Resilient Standards

Hotel Resilient Standards developed as a landmark public-private partnership.

We developed the Hotel Resilient Standards, leading a landmark public–private partnership of governments, universities, and hotel leaders including UNDRR, PATA and GIDRM to strengthen disaster resilience in the hospitality sector. First piloted in the Philippines with the endorsement of the Department of Tourism, the standards now form the foundation of the Hotel Resilient Assessment Tools used worldwide.

Europe – Crisis Resilient Guidelines for the Hospitality Sector

Strengthening climate and crisis preparedness across Europe’s hospitality sector.

In collaboration with HOTREC, Hotel Resilient developed the Crisis Resilient Guidelines and interactive training to help hospitality businesses prepare for and recover from disasters such as floods, heatwaves, windstorms, and wildfires. Inspired by both partners collaboration on the MYRIAD_EU research project.

Tourism Destination Resilience Training Program

Connecting science, strategy, and local action through online learning

In partnership with the Pacific Asia Travel Association (PATA), we co-developed the Tourism Destination Resilience online training program: a knowledge hub providing destinations and tourism professionals with practical frameworks and strategies to strengthen resilience.

California - A Resilient Destination

Integrating sustainability and resilience in tourism across California

Developed in partnership with JLL, Regional Strategic Tourism Plans were developed that leverage extensive stakeholder input and data-driven tools to equip California’s tourism industry for long-term growth. The initiative sets priorities across 12 regions, aligning tactics with resilience and sustainability benchmarks drawn from UN-frameworks.

Ecuador – Safe Reopening of Hotels

Hotel Resilient supports Ministry of Tourism Ecuador with internationally recognized hygiene training

In collaboration with th Ecuador’s Ministry of Tourism (MINTUR), Hotel Resilient developed internationally recognized hygiene protocols and a “training-of-trainers” program to help the nation’s tourism industry safely reopen during the pandemic. Over 400 tourism professionals were trained within three months, supported by bilingual online modules.

Turning Travel Emissions Data into Climate Action

How ASI Reisen uses the Risklayer Travel Footprint Tool to measure, communicate and reduce the carbon footprint of its trips

ASI Reisen uses our open-access Risklayer Travel Footprint Tool to calculate emissions across transport, accommodation and activities for every ASI Originals trip, helping the company embed carbon accounting into product development and communicate trip footprints transparently to travelers. The article explores how better emissions data is driving practical decisions to reduce impacts and demonstrates how the Risklayer Travel Footprint Tool can help tourism businesses move from climate commitments to measurable action. Read the full success story.

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