COVID-READY CERTIFICATION

The current COVID-19 pandemic has spread to almost every country in the world. The impacts to the tourism industry have been tremendous. The pandemic itself may continue long after destinations are open for travel. For months if not years, travelers will be extra cautious with their travel plans. In choosing accommodations, hotels that can provide an extra level of safety against COVID-19 will be in high demand.

There are so many things to consider…

At Hotel Resilient, we’ve outlined the steps that hotels should take to strengthen COVID-19 prevention and response strategies and earn the trust of safety minded travelers.

DEMONSTRATE SAFETY AND BUILD TRUST WITH COVID-READY CERTIFICATION

Our standards can be self-audited using our free audit software to compute a COVID-READY Score. Obtain the COVID-READY Self-Check Stamp to show that you comply with our standards based on your own assessment. Hotels that want to go the extra mile, and demonstrate to guests, investors and regulators they comply with the Hotel Resilient COVID-READY Standard, can apply for COVID-READY Certification in a few easy steps online.

COVID Standards Wheel

COVID-READY STANDARDS

Hotel Resilient’s risk specialists have been intensely involved from the beginning of the COVID-19 crisis, reviewing international guidelines, industry best practices and the latest scientific research related to the pandemic.

The COVID-READY standards are comprehensive covering all areas relevant to a hotel’s COVID-19 prevention and response strategy. The COVID-READY standards are a stand-alone module, but are fully aligned with the internationally-recognized Hotel Resilient Standards.

The COVID-READY standards are supported through a user friendly self-audit software to ensure that hotels and resorts comply with the standard requirements in a measurable way.

COVID-READY STANDARDS

Hotel Resilient’s risk specialists have been intensely involved from the beginning of the COVID-19 crisis, reviewing international guidelines, industry best practices and the latest scientific research related to the pandemic.

The COVID-READY standards are comprehensive covering all areas relevant to a hotel’s COVID-19 prevention and response strategy. The COVID-READY standards are a stand-alone module, but are fully aligned with the internationally-recognized Hotel Resilient Standards.

The COVID-READY standards are supported through a user friendly self-audit software to ensure that hotels and resorts comply with the standard requirements in a measurable way.

COVID Standards Wheel

MANAGING COVID-19 WITH AN EASY TO USE ONLINE PLATFORM

Managing COVID-19 is complex. With access to international strategies and guidelines, regularly updated with best practices, the Hotel Resilient software helps you identify the gaps and weaknesses in your hotel’s planning, design and operations. 

The Hotel Resilient Software equips you with the tools you need to implement the COVID-READY standards, identify potential sources of exposure, assign and manage actions to prepare and respond to infections. 

Inform yourself about COVID-19 exposure

Your exposure score is calculated by taking into account confirmed infection cases and intervention strategies in your area as well as risk controls and vulnerabilities at the property level. 

Take action to improve your score

The software clearly lays out the steps needed to improve your preparedness and response to COVID-19 and the task management functionality lets you assign, schedule, prioritize and track improvement actions.

Measure your hotel’s COVID-READY performance

The software takes you through each of the 6 components that make up the Hotel Resilient COVID-READY Standards to provide you with a COVID-READY performance score.

Apply for COVID-READY Certification

Not only can you apply for certification with the click of a button, the software ensures a transparent review and prompt communication between you and Hotel Resilient.

COVID-READY E-LEARNING

Dynamic content for a dynamic situation.

Our eLearning courses are an interactive and engaging way to bring your staff up-to-speed on the current COVID-19 pandemic threat and the role they may play in preventing transmission and responding to an infected guest or staff.

➤ Teach your staff how to re-open safely

➤ Self-paced and remote access

➤ Covers all content within the Hotel Resilient COVID-READY Standards

➤ Content is updated with the latest COVID-19 news and guidelines from around the world

COVID-READY E-LEARNING

Dynamic content for a dynamic situation.

Our eLearning courses are an interactive and engaging way to bring your staff up-to-speed on the current COVID-19 pandemic threat and the role they may play in preventing transmission and responding to an infected guest or staff.

➤ Teach your staff how to re-open safely

➤ Self-paced and remote access

➤ Covers all content within the Hotel Resilient COVID-READY Standards

➤ Content is updated with the latest COVID-19 news and guidelines from around the world

TWO LEVELS OF CERTIFICATION

CERTIFICATION

The COVID-READY Certification is awarded to hotels that meet all the requirements of our COVID-READY Standards and pass with a score of 80% or above.

The COVID-READY Certification is based on a limited verification of key documents. All document verification will be conducted through our in-app messaging system.

Upon successful review, a COVID-READY Certificate, Seal and Report will be sent electronically to the hotel, to be displayed on-site for use in marketing material.

Hotels with COVID-READY Certification will be shown and promoted on the Hotel Resilient website as certified hotels.

Gold Certification

The COVID-READY GOLD Certification is awarded to hotels that meet all the requirements of our COVID-READY Standards and pass with a score of 80% and above.

The COVID-READY Certification is based on a comprehensive virtual review conducted by a Hotel Resilient Auditor remotely. The hotel will be contacted by a Hotel Resilient accredited auditor to schedule a virtual walk-through of the hotel and live view of key documents, procedures and protocols to verify the hotel complies with the COVID-READY Standards.

On-site audits by our accredited assessors are available in select destinations*. The onsite audits are associated with additional travel and assessment costs. Contact us to schedule your on-site audit.

Upon successful review, a COVID-READY GOLD Certificate, Seal and Report will be sent to the hotel to be displayed onsite and for use in marketing materials.

Hotels with COVID-READY GOLD certification will be highlighted and promoted on the Hotel Resilient website as GOLD Certified hotels.

 

*On-site audits are currently available in Germany, Philippines, Thailand, Maldives, Israel and Palestine, Ecuador, Colombia.

further information

Download COVID-READY Brochure

You can find more details about the Hotel Resilient COVID-READY standards, certification and online platform.

further information

Download COVID-READY Brochure

You can find more details about the Hotel Resilient COVID-READY standards, certification and online platform.

FREQUENTLY ASKED QUESTIONS

How long will COVID-READY Certification take?

The certification process depends on the completion of the submitted documents and review process. In general, if an application is complete and has all the requisite documents, we will strive to award the certification within 48 hours. We will notify hotels if we expect delays.

How much does COVID-READY certification cost?

Please see our COVID-READY pricing plan for costs and advantages of each level of certification. Prices for renewal of certification are also covered in the pricing plan.

How long is the COVID-READY Certification valid?

The COVID-READY Self-Check Stamp, COVID-READY Certificate and COVID-READY Gold Certificate are valid for 6 months from the date of being issued. Renewal of certification before expiry date is recommended if conditions change with the pandemic in your region. Please see our pricing plan for renewal fees for the certification. 

Which hotels are suitable for remote audits?

Remote audits are suitable for almost all hotels given the current COVID-19 conditions. Remote audits are particularly suitable when on-site audits are infeasible due to travel restrictions or safety concerns.

What is the procedure for a remote audit for the Gold Certification?

A remote audit for GOLD Certification involves an online interview and virtual walkthrough of the hotel. We recommend conducting a test video conference before the audit to ensure technical equipment functions properly. The final details of the audit can also be discussed with the auditors during this test conference.

What are the technical requirements for a remote audit with the Gold Certification?

The most important requirements are a laptop or computer with internet access, a webcam and a headset. The audits can be performed via our video conferencing system when you schedule an appointment. Alternatively Zoom or Microsoft Teams can also be used.

What is the difference between a remote audit in the COVID-READY and COVID-READY GOLD Certification?

COVID-READY Certification is based on a limited review of key documents and photographic evidence. COVID-READY GOLD Certification is based on a comprehensive review of documents and validation of practices in place via online interview and virtual walkthrough. The remote audit for COVID-READY GOLD Certification is similar in scope to the on-site audit.

An international Covid Certification gives guests peace of mind when booking the hotel.

Claude Baltes

General Manager, Best Western Plus the Beachfront

Hotel Resilient Certification was important to The Village Coconut Island to show the World that we are ready for them and protecting my staff as good as possible.

Robert Frei

General Manager, The Village Coconut Island

Our guests have been great in accepting our new health safety measures. They know that only together can we stop Corona!

Mariya Shareef

Resort Manager, Summer Island Maldives